Frequently Asked Questions

Find the most popular questions and answers related to the Appointment Based Model, Central Fill, and medication synchronization. Don’t see your question here?

Ask us a question


How much does MEDSYNC® cost?

Our pricing structure includes a variety of options based on your pharmacy’s individual needs. Please contact us to speak with a sales representative.

What features does the MEDSYNC® software include?

For a full list of our software’s latest features, see our release notes. Our user manual also contains useful information about our software’s features and prerequisites.

How MEDSYNC® works

What does ABM mean?

ABM refers to MEDSYNC®‘s Appointment Based Model, which was designed to help pharmacies implement a proactive refill solution for more predictable demand and workload balancing.

MEDSYNC® features, including medication synchronization, automated patient alerts, and appointment scheduling, provide pharmacies new revenue opportunities including increased fill rates and expanded practice services.

How do MEDSYNC® pharmacies generate additional revenue?

MEDSYNC® ensures patients come back when they’re supposed to, preventing missed or late refills, to generate an extra 84 days of drug therapy. According to research from Virginia Commonwealth University, a successful medication synchronization program will improve medication adherence and provide an additional 2.8 refills per patient per year. When a pharmacy enrolls 100 patients into MEDSYNC®, it will generate almost $60K of additional revenue for the pharmacy.

We schedule patients’ monthly appointments, freeing up time for medication reviews, medication therapy management, and counseling with participating patients — which are often billable services and can represent additional sources of revenue.

How do patients receive refill notifications?

Patients can indicate their preferred method of contact, including phone, email, or text. Notifications can be customized by the pharmacy.

What happens if a patient has interacting prescriptions?

When a patient is prescribed two or more medications, there’s a chance that there will be an interaction between those drugs. In these cases, MEDSYNC® software identifies and warns pharmacists of those interactions to ensure prescriptions are dispensed safely.

Is it possible to sync medications to quantities other than 30 or 90 days?

Yes. We recognize that it may be necessary to adjust synchronization intervals according to patient preference, provincial legislation and third-party payer requirements.

What if my patient is frequently non-adherent?

Although MEDSYNC® makes it possible to resync medications, the goal of medication synchronization is to improve patient adherence. Therefore, we expect erratic medication taking behaviour to be significantly reduced.

Central Fill

What is Central Fill?

Central Fill provides a centralized production facility for multiple pharmacies to route orders to. Orders are tracked at all points of the fulfillment process and delivered to the pharmacy or directly to the patient.

Features include pharmacist electronic hardcopy verification, UPC barcode picking, advanced digital final check, and patient digital signature at will call.

MEDSYNC® is free for Central Fill clients. When paired with that service, our program can further streamline processes, and proactively supply up to 70 per cent of your refills with automated notifications to patients, eliminating the majority of outbound customer communication and unexpected refills.

How can I integrate Central Fill at my pharmacy?

Central Fill was designed with flexibility in mind knowing that every pharmacy has their own unique workflow requirements.

Our clients are provided with a robust, highly configurable application that integrates and manages all aspects of the Central Fill solution. Perpetual inventory, wholesale integration, built-in invoicing and accounting, formulary management, and comprehensive reporting are some of the back-end features that drive Central Fill.

The software’s modular design allows pharmacies to choose the workflow options that suit their needs. Pharmacy technicians can choose to route an order to a Central Fill, local or offsite automation equipment, compliance packaging workflow module, or traditional in-store fulfillment.

For integration with pharmacy management systems with advanced workflow, our comprehensive API will allow users to route prescriptions to Central Fill or other fulfillment platforms within their own host system.

What types of packaging are available with Central Fill?

Packaging types include compliance cards, strip packaging, vial filling, and manual pick up.

Where is Central Fill currently available?

At this time, Central Fill is available for pharmacies in Alberta, Saskatchewan, and Manitoba.

See it in action

Request a demo with MEDSYNC® today to find out how our solution can address the unique needs of your pharmacy.