We implemented a medication synchronization program at our pharmacy about two years ago. We have since increased our script count significantly, outsourced and central filled a number of our compliance pack patients, and greatly improved our efficiency in the dispensary. By better organizing and planning our workflow through an Appointment Based Model, we have been able to complete significantly more medication reviews and patient consultations while filling more scripts than ever! Despite doing so much more than ever before, we have never felt more relaxed in the dispensary.

In today’s environment, being proactive about prescription filling is critical to implementing many of the services that patients are looking to pharmacy to provide. MEDSYNC^® not only helps us to organize our workflow, but also helps us to communicate with patients efficiently and effectively, to ensure that prescriptions are filled accurately and on time, allowing us to focus on what’s most important — our patients!

“The pharmacy inventory is easier to control, customer satisfaction has increased, productivity is smoother, and our prescription count has increased! This prescription adherence management program is an excellent opportunity for any community pharmacy.”

“There is a nurse who comes in to get all the prescriptions for the patient she cares for. She used to have to keep track of her patient’s multiple medications, place all the refill requests, make numerous trips to the pharmacy to pick up the medications, and package them up to dispense to her patient daily. We have eliminated half of her work! Everything is organized and ready all at once, so she can easily package the daily doses.”

“One of the things our patients enjoy most about the Appointment Based Model is having a personal contact at the pharmacy — my pharmacist —someone they know by name who calls them once a month about their medications. We believe the program is helping us build patient satisfaction and loyalty. Interestingly, we have also experienced a very noticeable decrease in foot traffic, which has resulted in less day-to-day chaos, which relieves stress levels. A definite plus! At the same time, the script count and retail product sales have remained steady, both good things also!”

“Community pharmacies may be hesitant to start the [ABM] program. There is some upfront effort involved, and assigning a dedicated staff member or student is very helpful. However, once it is started, the rewards are endless! Patients will come in once a month and tell us how much they love the program. Physicians feel that we are taking their time-consuming work from them, and they appreciate it. Our workflow has become very efficient, and the inventory is more controlled.”

“I work in an older pharmacy where sales and volume has been steady for years. I implemented ABM in April of 2011… My doctors and patients love it and are helping to ‘sell’ the program for me. My September prescription volume is up 900 prescriptions over the same month a year ago.”

“The greatest savings for the pharmacy, for the patients, and for the whole overall health care system will be achieved from adherence to drug therapy, resulting in improved disease management, reduced hospitalizations, and fewer physician visits.”

“From the pharmacy’s perspective, this model allows us to play a more proactive role in our patients’ care. We have the opportunity to review a patient’s entire profile at once and proactively intervene, as necessary, when therapy problems arise. This is a patient-centric pharmacy care model as opposed to a drug-centric model.”